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Carlsquare advised the shareholders of tms connected! on the sale to the Swedish customer service provider Transcom, a portfolio company of Altor. The transaction is expected to close during February 2019, subject to regulatory approval.
tms connected! is one of the leading customer service and call center providers in Germany. The company was founded in 1988 and has been servicing customers from the utility industry for more than 30 years. tms connected!’s clients benefit from over 500 experienced and fully dedicated utility specialists.
Transcom is a global customer service provider with more than 29,000 customer experience specialists, at 50 contact centers and a large network of home agents, across 21 countries, delivering services in 33 languages to international brands in various industries. In Germany, Transcom has sites in Rostock and Halle (Saale).
“Welcoming tms connected! as well as all tms team members to the Transcom family will not only increase our footprint in the strategically important German market, but also within the utility sector, one of the strongest growing outsourcing industry verticals in Germany and beyond.”, says Michael Weinreich, President & CEO, Transcom.